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Automating IT processes in the management of the development and maintenance of software products

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The report describes practical issues development and dissemination of incidents and changes management processes, as well as access management, during implementation and consequent support & modernization of information systems. Presented materials also covers issues related to selection of a system automation of these processes, organization of communication of business users, methodology specialists (or business-architects) and system developers and other IT specialists. The special attention is paid to the necessity to keep technical and user documentation in actual state. Materials of the report will be useful to owners of processes, IT-managers, IT-support experts and business users of information systems.

Dmitry Sorokin

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